Can AI Improve Shipping Operations & Sales in 2026?

Dear Members,

With digital transformation growing, AI is slowly entering shipping operations.

Possible use cases:
• Predicting delays & transit disruptions
• Auto pricing / smart rate suggestions
• Customer communication automation
• Document validation (BL / SI checks)

Questions:
1) Is your company using AI tools currently?
2) Do you see real benefit or just hype?
3) Which area can AI improve the most – Sales or Operations?

Let’s discuss real experiences.